Kudos to Gracious Guests
Dear Rudy:
Recently, I took a job as a desk clerk at a small motel in
Kingfisher, Oklahoma. I am writing to commend the guests we had last
weekend. Early Saturday morning, a strong wind storm blew through the
area. At about 4:30 AM, we lost all power in this town of 5,000
people. With no electricity, no one could use their hair dryers of
shavers when they woke up in the morning. To make matters worse, we
had no hot water after the first few showers, and we ran out of
towels. As the day wore on, the absence of air conditioning became a
concern, also.
Although the power company worked diligently, power was not restored
until after 6:00 PM. All of our guests were remarkably calm and
accepting of the situation. This positive attitude was even more
exceptional since most of the 24 rooms were occupied by the friends
and family of a couple who were to be married at 5:30 that night! And
some guests who arrived Saturday afternoon checked in despite the
power problem. From what I can tell, the wedding was held by
candlelight, but the power came back on in time for the reception.
I hope this story serves as an encouraging reminder to everybody in
the hospitality industry that some guests are pleasant even in trying
situations.
Sincerely,
Teressa
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